Manager, Product Quality Operations - Beijing

This position is based in Beijing, China.

The area: Product Quality Operations

The Product Quality Operations (PQO) team defends the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. We are dedicated to protecting Google's brand and reputation and ensuring product quality to the company's expanding base of advertisers, publishers, and users in more than 40 languages on a global basis. We partner with our Product Managers and Engineers to fight fraud and abuse across a broad range of products such as Google Search, AdWords, AdSense, Checkout and Maps. This means that PQO team members need to be proactive, motivated, organized, responsible, innovative – and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.

The role: Manager, Product Quality Operations

As a Manager in Product Quality Operations, you will lead a world-class team responsible for protecting Google and it's users by fighting abuse and fraud for at least one Google product (i.e. Search, Maps, AdWords, AdSense), while ensuring trust and reputation not only for this product, but also for Google as a broader brand and company. You are a strategic leader who possesses the ability to work globally and cross-functionally with several internal stakeholders through effective relationship building, influence and communication skills. Demonstrated analytical thinking through data-driven decisions, and the technical know-how, charisma, and ability to work with your team to provide leadership to do what it takes to get things done in order to make a difference.

Responsibilities:

• Lead a team focusing on enforcing policies by taking down and preventing spam, fraud and/or abuse for one of Google’s major products (i.e. Search, Maps, AdWords, AdSense, etc.). Hire, train, lead, and mentor a specialist staff into leaders by improving their individual skills.

• Play a major role in developing the fraud/abuse/spam fighting vision and strategy for your particular workflow(s). Partner with cross-functional stakeholders (Sales, Finance, Engineering, Product) to achieve this vision and strategy by setting up and maintaining systems and processes that ensure a seamless user experience.

• Increase effectiveness of your specific product abuse/fraud team by identifying and implementing opportunities for improvement through people and tools/technology. Transform the current workflow to make more scalable, implement a model under which efficiency & automation goals greatly exceed existing industry norms, and develop/regularly report on department growth and performance metrics.

• Act as an educator of our policies and a point of escalation for users and internal stakeholders on spam, fraud, abuse and policy enforcement related problems.

• Work as part of a broader product quality operations management team with regards to strategy, process improvement, people development and technology implementation.

Requirements:

• BA/BS degree or equivalent, advanced degree preferred.

• At least 10 years of experience leading, mentoring and motivating large operations teams (people management).

• Experience managing semi-technical teams, working in a semi-technical role. High level of comfort to leverage technology to achieve business goals. In depth software development experience preferred.